THE EFFECTS OF CUSTOMERS AND ADMINISTRATIVE PROCEDURES ON THE PERFORMANCE OF CUSTOMS BROKERS IN THE DOUALA SEAPORT
|Transport and Logistics|
No of pages
|MS Word & PDF|
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Title of Research Project “THE EFFECTS OF CUSTOMERS AND ADMINISTRATIVE PROCEDURES AND THE PERFORMANCE OF CUSTOM BROKERS IN CAMEROON”
This research work intends to bring out the link existing between the role of customs brokers to its clients and custom administration. It seeks in finding out solutions on what can be done to avoid delay posed by customers to brokers in the processing of their shipments and effective communication between the customs broker and importers As a tentative response to our question, we formulated our main hypothesis as follows” Problems such as delay and lack of communication are mitigated when customs brokers and custom administrators works hand in gloves to ensure customers satisfaction when using appropriate administrative policies ”. The study thus has as main objective is to examine the performance of customs brokers on how they impact their clients and customs administrators in the region.
The methodology used includes observational, documentary and opinion sampling research procedures. In the course of this process, questionnaire was used as the main research instrument. The research design involved a careful representative sample of 35 stakeholders. The include selected freight forwarders, customs officers, transporters and customs operating in the port of Douala. Data collected were analysed using descriptive statistics method and conclusive interpretation of the findings was done.
The findings reviewed that this study was significant meaning customers have an effect on the performance of customs brokers.
Following the above findings, it was proposed that to solve the problem of delay, customers should give the right information as containing the content of their shipments or product availability and transit time. The importer should communicate with brokers to avoid situations that may be costly and where penalties may arise
To what extend does the effects of clients and custom administration impact customs brokers in the Douala seaport area?
Are importers and exporters satisfied with services rendered by custom brokers in the Douala Port?
How do custom brokers align their nature of work to that of custom administration?
To what extend do custom brokers and custom administrators influence client import of goods and export of goods?
The main objective is to examine the performance of customs brokers on how they impact their clients and custom administrators in the Douala seaport.
- To assess information on client satisfaction in response to administrative procedures with the performance of customs brokers.
- To examine the relationship between custom brokers and customer satisfaction in effect with administrative procedures
- To determine the level at which custom brokers and administrators influence client import and export of goods
Further reading; Transport and Logistics project topics with materials